POLICIES
Shipping Policy
Shipping timelines depend of time of year, but on average we ship within 3-6 weeks after order date.
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Currently we are only shipping within Canada. If you are located outside of Canada, please contact us and we'll see what we can do!
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We are committed to keeping our prices as low and affordable as possible, so therefore we have decided to not offer free shipping. Instead, shipping will be charged exactly as it is charged to us from our shipping partners. All packages are sent with tracking numbers for your (and our!) peace of mind.
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Additionally, we do offer free local pickup from our studio in Niagara Falls. Select "Local Pickup" as your shipping option to take advantage.
Return & Exchange Policy
Full refunds will only be issued for sewing defects.
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All returns and exchanges must be made within 30 days of receipt and must be accompanied by a return form, original tags, and proof of purchase.
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Returns and exchanges must be in brand new condition. Items that are damaged or mishandled by the customer will not be accepted.
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For sanitary reasons, returns or exchanges will not be accepted for worn or washed items.
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All reduced/sale items are final sale.
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